Traveller Care

TRAVELLER CARE

Health and safety measures at Travel Agencies

We know that the pandemic has raised concerns about travelling.

That’s why we created Transat’s Traveller Care, a program designed to keep you and our employees safe. Here is an overview of the measures in place in our travel agencies.

Before consultation

We recommend you make an appointment before showing up¹.
Priority may be given to those with an appointment.
You may be required to wear a protective face mask.²

During consultation

Plexiglass partitions are installed at agents’ desks.
There are no brochures on display. Agents will provide brochures (if available) to clients on request only.
The payment terminal will be thoroughly disinfected before and after each transaction.

To learn more about the health and safety measures put in place by Transat and Air Transat as part of the Traveller Care program for flights and vacation packages, click here

¹ Travel agencies located inside shopping malls may have different operating hours than the malls.
² Mask use is determined by provincial public health regulations, which may vary from one province to another.

For more information, contact your Travel Agency

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